Return Policy

At Glyph Shop, we want you to be fully satisfied with your purchase. If for any reason you are not happy, we are here to help with a smooth return and refund process. Please read our policy carefully to understand your options.

Timeframe for Returns & Refunds

Eligible Return Window: Returns or refund requests must be initiated within 30 days from the date of purchase. Exceptions: Custom or personalized items are non-refundable unless they arrive damaged or defective.

Method of Refund

Original Payment Method: Refunds will be processed back to the original form of payment used for the purchase. Store Credit Option: If you prefer, we can issue your refund as store credit for future purchases. Please allow 7-10 business days for the refund to appear on your payment method after processing.

Product Condition Requirements

Items must be returned unused, in their original packaging, and in like-new condition to be eligible for a refund. For damaged or defective products, please provide a photo with your return request to expedite the process.

How to Initiate a Return or Refund

Step 1: Visit the Returns & Refunds section on our website and complete the return request form. Step 2: Our team will respond within 2 business days with further instructions. Contact Info: For questions or assistance, email us at joy@glyph-labs.com or call (256) 207-8111 during business hours.

Charges & Fees

Return Shipping: The customer is responsible for return shipping costs unless the item was defective or incorrect. Restocking Fee: A 10% restocking fee will apply to non-defective returns. Exceptions: If the return is due to our error (e.g., incorrect or damaged item), Glyph Labs will cover the return shipping cost.

Non-Refundable Items

Custom artwork or personalized pieces Digital downloads and gift cards